People Leadership · Onboarding · Training & Enablement · Cross-Functional Leadership
I'm ReNae Schramm. I lead people, navigate complexity, create clarity, and build experiences that help teams move forward. The work takes different shapes: an onboarding program, a team that needs direction, a process nobody could untangle. It's always about people.
ReNae · leader, builder, developer of people
ADP invited me back for peak and project support
Leader of the Quarter, Champion awards, a curriculum award, among others
Five specialists and five team leads promoted, the coaching specialist role expanded, resume and interview coaching along the way
From individual accessibility solutions to department-wide rollouts reaching 250+ employees.
“ReNae is very self-motivated, always thinking about what's next. She was a constant source of new ideas while leading high performing teams.”
Mark RodriguezDirector, Client Services at ADP
What I Bring
Every role I've held asked something different of me. These are the capabilities that carried through all of them.
01
I've led frontline teams, developed future leaders, and coached through growth, resistance, and change. I see potential before people see it in themselves, and I've turned that into promotions, new roles, and lasting confidence.
02
Great onboarding builds capability in layers. I design learning that meets people where they are and helps them build confidence quickly, whether that's a classroom, a job aid, or hands-on practice with real work.
03
As a Target project manager I worked across the business, partnering with IT, legal, operations, and vendors. I delivered a compliant cloud storage solution and kept long-term regulatory work moving through years of changes.
04
New systems only matter if teams can actually use them. I plan the people side of change as carefully as the technical side: clear communication, practical training, and support that helps people actually use what's changing.
Selected Work
Short stories that show how I lead, build, and help teams move forward. These aren't one-time wins; they're the skills I bring to every team I join.
Onboarding · ADP
I joined ADP in a role that didn't exist yet, with no payroll background, on a team that was hoping for someone with payroll experience. I took the new-hire training myself, found the gaps, and rebuilt the program. It was later adopted across the department.
People Development · Target
A senior specialist wanted to make a significant jump into an exempt Business Systems role without following the traditional progression. I proposed a 90-day developmental assignment, secured approval from both departments, and mentored her through a real Business Systems project. She demonstrated her readiness and was hired into the permanent role.
Capability Building · Target
Two assignments took me to India. The first I volunteered for: nothing existed yet, so I built the training for a brand-new quality monitoring team and spent two weeks in Bangalore facilitating it across language and cultural differences. The second time they came to me, asking me to train a vendor team we were onboarding in New Delhi. Both earned recognition for the curriculum and for meeting aggressive timelines.
Accessibility · Target
An agent with a visual impairment was hired into the contact center and needed an accessibility accommodation to use our systems and take calls. I secured the vendor, wrote the business requirements, and managed the relationship through testing with the agent. What we built became the new standard, not a one-time fix.
Program Leadership · Target
What started as a California address law became a multi-state requirement that kept shifting. As the subject matter expert, I partnered with legal, compliance, and our system teams on every change, then communicated each one through procedure updates, alerts, or site-wide training. The result was an automated, cost-effective solution and an award for quick execution, innovative thinking, and navigating ambiguity.
Leadership · ADP
When peak season hit, a 15-person seasonal team came on board across Tempe and Virginia, and all of them reported to me. I trained and supported them while still backing my core team of 12 to 15, whose leader was off-site. Close to 30 people were counting on me at the busiest time of year.
An interactive case study: how I'd diagnose a broken onboarding experience, step by step.
How I Work
01
It's my number one value. I do what I say I'll do, I tell the truth early, and I'd rather surface a hard thing than sit on it.
02
I notice what others often miss. I listen for what's underneath, ask the questions that create clarity, and reflect back what I'm seeing so people can act on it.
03
I want to understand what someone is good at, what motivates them, and where they want to grow. When I see an opportunity that fits, I help them step toward it.
04
When someone's carrying something heavy, it changes how they move through the day. I pay attention, I ask, and I don't walk away. People remember who stood with them when things got hard.
05
I've always been a bit of a blender. Ideas, teams, processes, disciplines. Give me pieces from different worlds and I'll hand you back something coherent.
Leadership
People don't stop being human at work.
I understand that people don't leave the rest of their lives at the door when they come to work. I notice when something shifts in someone, and I create enough trust that they can find their footing and keep moving, while the work keeps moving too.
It usually starts small. Someone who always speaks up goes quiet, or the energy in the room changes. I ask, and I pay attention to what's underneath. Then we work through the options together, and I advocate for them the way I'd want someone to advocate for me. People came to me when life got hard, at work and outside it, because they knew I'd treat the whole person, not just the role.
Seeing what people can become is the other half of it. The most resistant person on my ADP team became someone I championed: she took over the training program, earned a Team Lead role after I left, and we're still in each other's corner today. That experience shaped how I lead: people respond when they feel seen, trusted, and genuinely supported.
2001 – 2016
Leadership → Training → Program & Business Systems
Frontline team leadership, enterprise training, project management across the business, and a newly created Business Architect role.
2017 – 2020
People Leadership + Onboarding
A brand-new Team Lead role at a growing location. I helped define it, supported a team whose leader was off-site, and earned a promotion to Payroll Manager.
2017 – 2026
Building from Zero
Built and ran an independent coaching and facilitation practice: programs, workshops, group experiences, and learning resources. Building my own business sharpened my facilitation, communication, listening, program design, and ability to turn an idea into something people could actually experience and use.
2020 – 2026
Transaction Coordination → Licensed Realtor
Transaction coordinator for complex deals end to end, now a licensed Arizona Realtor. I stepped away from the work in 2021, and one former agent asked four separate times for me to come back before I finally said yes.
Education & credentials: BS in Business Management, University of Phoenix (2011) · AAS in Financial Services, Southeast Technical Institute (2000) · Certified Clinical Hypnotherapist and Life Coach, Southwest Institute of Healing Arts (2017) · Toastmasters: two-term President and Best Speaker award · Continuous learner: currently attending Speaking & Influence Mastery, AI Mastery, and Entrepreneurship Mastery · Earlier career: customer service and escalations at Citibank, selected for the startup of a new location in Kansas City, MO
The Person Behind the Proof
A pattern-seer who believes in people's potential. I value authenticity, autonomy, and variety, and I'm at my best when I'm turning pieces into something new.
Voices
“ReNae does a great job of understanding a problem, analyzing the process, and identifying a potential solution.”
Beau MickelsonDirector, Enterprise Solutions Delivery
“She often demonstrated an ability to quickly learn, document, and teach technical systems, process, and procedure to a variety of audience members.”
Jeanette PortzerChange Leadership & Talent Development
“ReNae will tackle whatever you throw at her with gusto and a positive attitude. She has great communication skills and is warm and engaging.”
Owen WatermanLead Process Compliance Analyst, Target Financial Services
Get in Touch
Right now I'm exploring people leadership, onboarding and enablement, implementation, and cross-functional leadership roles. If what you've read sounds like a good fit for a position you're hiring for (or looking to fill), I'd love to hear from you.
